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Noticeboard

Welcome to Kersland House Surgery.

All Covid 19 advice, including self referral for testing is avilable to any member of the public on the NHS inform website. If your query is regarding Covid 19, check the website (link below) or phone NHS 24 at 111.

We are experiencing a high demand for phone calls, please use NHS inform website for advice about your symptoms and self management, before asking to speak to a Doctor.

Thank you for your patience.

www.nhsinform.scot

 

 

 



 

 

Practice Policies

Blue_Locked_FolderConfidentiality

The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

pad_and_penSuggestions & Complaints

If you have a complaint about the practice, please make it in writing addressed to The Practice Manager. We undertake to deal with all complaints promptly in accordance with the practice complaints procedure.

If you wish to make constructive comment about the Practice, we are always receptive to your ideas. Indeed sometimes we don't spot a necessary change and a patient does!



 
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