Doctors have a number of different appointments options available ranging from telephone calls to face to face appointments.
ROUTINE - These are for non-urgent or on-going medical conditions. These can be booked up to 4 weeks in advance when availability allows.
ON THE DAY - These are for medical issues that arise unexpectantly and require attention from a clinician sooner than a pre booked routine appointment but not as severe as an urgent or acute matter.
SAME DAY ATTENTION - We have appointments set aside each day for patients with ACUTE conditions that cannot wait for a routine appointment. Please note that the Doctor who deals with these appointments on the afternoon is also the on-call Doctor for urgent house calls and you may have to wait. These are busy surgeries and we would ask that you restrict your request to the acute issue that has brought you down.
ONE PROBLEM PER APPOINTMENT - IT IS GENERALLY ONLY POSSIBLE TO DEAL WITH ONE ISSUE IN A TEN MINUTE APPOINTMENT.
PLEASE DO NOT ASK OUR CLINICIANS TO ADD/CHECK ANYTHING EXTRA WHILE IN YOUR APPOINTMENT THIS CREATES PRESSURE ON OUR CLINICIANS AND CAUSES DELAYS TO OTHER PATIENTS.
The Scottish Government has developed a new Pharmacy First Scotland service that allows patients to use a community pharmacy as the first port of call for treatment for many conditions. Please make use of this easily accessible service. It covers a range of conditions including acne, back pain, urine infections, shingles etc. A full list is provided here:
On booking your appointment you will be asked to give a few details. This will help us to direct you to the most appropriate health care professional in the practice which may not be the doctor. The staff have been instructed by the GP's to ask these questions and follow the exact same confidentiality rules as the GP.
Access & Online Appointment Booking in Advance
Patient Access Link
Cancel an Appointment
It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters may be removed from the list.
We offer appointments outwith our regular opening times. These appointments must be pre-booked in advance.
These are held on Monday, Tuesday and Wednesday evenings.
Late For Your Appointment
Please arrive a few minutes before your appointment time, as if you are late the Doctor may be unable to see you.
When expecting a call from the GP please keep your telephone line free and ringer on so you do not miss their call. We cannot gaurantee the GP will be able to speak with you when you return a missed call as they may have other patients to see/speak with.
If you require an interpreter when you see your Doctor please notify the receptionist and they will arrange this for you.
All requests within surgery hours. Tel: 956 4171.
We appreciate that certain situations make it difficult to attend the surgery. However, where possible we are encouraging patients to attend the surgery as we can see 4-6 patients in the Practice in the time it takes to see one patient at home. It is therefore a more effective use of Doctor time for all patients.
If you require medical attention, we would be grateful if you would consider trying to attend the surgery if at all possible.
Please remember we have disabled access to help you.
Please contact the Surgery using the above 'phone number before 10 am. Your request will be passed to the doctor on call. This does not guarantee the doctor will visit, as the doctor may phone you to discuss your request. Please keep your phone line free for this purpose.
Occasionally the practice has one or more medical students attached for a short period. If the doctor you are seeing has a student with him/her, the receptionist will inform you when you attend for your appointment. If you do not wish to be seen with a student there, please tell the receptionist.
Registrars in General Practice
The practice is actively involved with postgraduate education. We have a Registrar who is a fully qualified doctor, completing a vocational training scheme. He or she is gaining experience in general practice and is to be considered a full member of the practice team.
There may be occasions where the Registrar or GP wishes to video record the consultation and we ask patients individually for their consent in this respect. It is a very useful technique allowing assessment of performance under real circumstances and we ask for your cooperation and forbearance! Your help is appreciated!
Text Reminder Service
*Currently Suspended* We have a texting service which allows you to receive confirmation and reminders about your appointments.
To have this service you will need to register by completing a consent form.
Please remember to update your contact details with us when you change address, telephone numbers and email address.